If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:
- Use wired Ethernet instead of wifi whenever possible. Wifi will work, but you may experience a lag and interference, which can make your video and audio choppy. If you experience a lag or interference while using Wifi, we recommend moving closer to your router. However, wired internet will give you a much smoother, more consistent experience.
- Test your internet connection speed. Google provides an easy way to test your internet connection directly from the google homepage. Simply search for: Internet speed test. Click the blue button that says Run Speed Test. If it is under 10mbps and you’re using Wi-Fi, try using a wired internet connection or restarting your router.
- Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality. Also, make sure you’re not downloading any large files. If you are unable to connect, please contact us as soon as possible to see if we can help you troubleshoot.