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Medical Records
Medical Records
Access your medical records securely and efficiently while maintaining the highest standards of privacy protection.
We Protect Your Records
We keep all health records, including treatment, tests, medication, lab results, and notes electronically stored. With a few exceptions, it is your right to receive a copy of your medical records and billing records anytime you request them.
Important Note:
You do not have the right to access the provider's psychotherapy notes, or notes that your therapist takes during sessions, which are usually kept separate from your medical and billing records.
Privacy First
We may send copies of your records to another provider or entity with your permission. Depending on the type of request and your status as a patient with us, we may charge you for copying and mailing records. If you need your lab results, medical records, letters, or a billing document, we will provide them for you while following HIPAA guidelines.
Requests & Permission
We must first have in our possession a document signed by you or an authorized representative indicating that you have given us permission to release your records to another person or company.
Required Authorization
Please complete our Authorization Use or Disclosure of Protected Health Information form.
Important Reminder
Please make sure that you include the name and address the records should be released to when completing the authorization form.
How to Request
Requesting copies of your medical records by email, fax or mail:
info@wmhwc.com
Fax
910-777-5273
3825 Market St, Ste 4, Wilmington, NC 28403
Preferred Communication Method
We prefer communication via fax, which occurs via phone lines and not the Internet. This makes all communications via fax more secure than email transmission.
Timing
Legal Requirement:
We must provide copies within 30-60 days of the request.
Our Standard:
We often process requests within 10 days of receiving them.
Cost Structure
Our Process
Once we have received your request, we will review your chart and provide you with an estimate of the cost of copying your records. We may send you an invoice via email or ask you to pay the fee online.
Please contact us if you have further questions regarding this process. We adhere to the physical, administrative, and technical safeguards outlined in HIPAA to protect the integrity of Protected Health Information (PHI).
Important:
Keep in mind that in most cases we must discuss the request with you and ensure that your privacy is being protected.
No same-day or immediate processing of medical records will be considered under any circumstances.