If you live in an area with slow internet, this can really affect the speed of your
connection. Here are some basic steps that can improve the overall quality:
- Use wired Ethernet instead of wifi whenever possible. Wifi will work, but
you
may
experience a lag and interference, which can make your video and audio
choppy.
If
you experience a lag or interference while using Wifi, we recommend moving
closer to
your router. However, wired internet will give you a much smoother, more
consistent
experience.
- Test your internet connection speed. Google provides an easy way to test
your
internet connection directly from the google homepage. Simply search for:
Internet
speed test. Click the blue button that says Run Speed Test. If it is under
10mbps
and you’re using Wi-Fi, try using a wired internet connection or restarting
your
router.
- Close other programs. If you have several programs running in the
background,
closing them will almost certainly improve the quality. Also, make sure
you’re
not
downloading any large files. If you are unable to connect, please contact us
as
soon
as possible to see if we can help you troubleshoot.