Visit us Mon-Fri from 9:00am to 6:30pm
 3825 Market St, Suite 4
 info@wmhwc.com
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Pre-Registration
Patient Portal

Call or Text: 910.777.5575

Appointment Request
Importance notice: If you are experiencing a crisis or have an urgent need, please call 9-1-1 or go to your nearest emergency department.
FAMILY MEDICINE
Intake Process
Our patient intake process ensures smooth transition into treatment. The process officially begins when we receive information to schedule an appointment and the patient shows up for the appointment. The steps that follow are the same for any new patient:
  1. Our patient intake coordinator welcomes the patient to the facility and guide them through the registration process, assisting in the completion of intake paperwork.
  2. We ask for information regarding the patient's medical history, family medical history, demographic information, insurance information, and other important details the healthcare provider will need to understand the patient's situation.
  3. We ask the patient to review and sign any relevant consent forms.
  4. We verify the accuracy and completion of patient information like insurance coverage and demographic information.
  5. We answer any questions the patient may have about their health condition or appointment.
Online Scheduling
We offer the option of scheduling appointments online for convenience and to give our patients over the intake process.
E-Forms
With online intake forms, our patients can instantly upload information and access their electronic health record. This reduces errors and saves time.
Digital Communication
We can implement text and email communication between our patients and their providers as well as send alerts via email, phone, or text.
Patient Access Portal
Our patients can use a portal to access their information, make payments, schedule appointments, and communicate with the office.
The Counseling Intake Process
Intake
Paperwork is completed and preliminary information is gathered during this stage.
Exploration
Patients provide details about the rational to seek treatment and set goals and expectations
Interventon
Patients learn new techniques and how to apply them to heal and achieve personal growth
Empowering
Patients learn to use the skills they have learned to develop independence and self-confidence
Rock
Maintenance
Patients design prevention plans and test the durability of recently learned skills.
The Psychiatry Intake Process
Registration
Gathering of relevant information regarding your history and complete the intake packet prior to seeing the provider.
Vital Signs
Measurement of your blood pressure, heart rate, respiration rate, temperature, oxygen level and other indicators of your body’s vital functions.
Assessment
Systematic collection and analysis of health-related information to identify and support beneficial health behaviors and shifts from potentially harmful health behaviors.
Determination
The psychiatrist decides on a course of action, communicating the plan to be followed, and helping the patient take measures to maintain or manage their health.
Prescription
Psychiatric counseling is recommended in addition to a psychotropic medications regime to treat mental illnesses.
The Family Medicine Intake Process
Check In
The new patient signs in with our front desk staff and begin the intake process. Consent forms, tests, and questionnaires re filled out and returned to the intake coordinator.
Testing
Vital signs are obtained. Vaccination status is checked or updated. Lab tests including complete blood count, chemistry panel, and urinalysis are ordered.
Examination
Information about you and your health is obtained by watching and talking to you. This includes your memory, mental quickness, skin appearance, heart, ability to stand, etc.
Treatment
In addition to diagnosis and treating acute and chronic conditions, the family medicine provider may offer routine health screening, preventative care and counseling on lifestyle changes.
Results
Communication with laboratories and review of electronic health records helps manage tests results and facilitates patient notification. Follow-up for abnormal results happens next.
WHAT TO EXPECT
Admission Criteria
We use evidence-based clinical standards of care to determine clinical necessity and appropriateness, as week as to evaluate, diagnose, and treat medical and psychiatric conditions.
Voluntary Admissions Only
Mental Health:
  • Previously completed an inpatient level of care and needs to continue receiving services as an outpatient.
  • Existing psychiatric symptoms are clinically significant or profound that create impairment in day-to-day social, vocational, and/or educational functioning.
  • Requires intensive treatment, but not 24-hour observation and inpatient care.
  • Experiencing unmanageable mental health symptoms that are interfering with daily life.
  • Use of illegal substances, changes in mental state, and decreased in social, mental, and occupational functioning.
Substance Abuse
  • Struggling with substance abuse and addiction.
  • Early intervention - willingness to receive education and resources to lower the risk of developing a substance abuse disorder.
  • Recently completed intensive outpatient or partial hospitalization treatment, and is transitioning to aftercare, or relapse prevention treatment.
  • Requires participation in weekly recovery or motivational enhancement therapy (less than 9 hours per week for adults; less than 6 hours for adolescents).
Psychiatry
  • Experiencing debilitating mental health symptoms that are interfering with daily life.
  • Excessive emotions feel uncontrollable making the individual feel powerless
  • Changes in sleeping patterns.
  • Frequent nightmares or temper tantrums.
  • Substance use to cope with symptoms
  • Changes in performance at school, work, or home
  • Withdrawal from social interactions
  • Unexplained physical illness
  • Management of current psychotropic medication regimen.
YOU MUST KNOW
Intake Process
1
Prior to your first session, you will be asked to complete a client intake packet. This process is crucial in forming a therapeutic relationship with your therapist and gathering information about yourself. Please do not hesitate to discuss any questions you may have regarding this form with your therapist during your first visit.
2
The first session generally involves completing a comprehensive clinical assessment (CCA) and answering questions about different areas of your life, including the reason(s) why you came to therapy, your social, medical, mental health, and substance use history, your education and employment, and several others.
3
Next, your therapist will begin working with you on developing an appropriate and detailed plan with treatment goals, measurable objectives, and a timeline for your treatment progress. This plan will allow your therapist to track your progress and guide you toward reaching your goals.