Visit us Mon-Fri from 9:00am to 7:30pm
 3825 Market St, Suite 4
Important Notice: If you are experiencing a crisis or have an urgent need, please call 911 or visit your nearest emergency department.

General Intake Process

Our patient intake process ensures smooth transition into treatment. The process officially begins when we receive information to schedule an appointment and the patient shows up for the appointment. The steps that follow are the same for any new patient:
  1. Our patient intake coordinator welcomes the patient to the facility and guide them through the registration process, assisting in the completion of intake paperwork.
  2. We ask for information regarding the patient's medical history, family medical history, demographic information, insurance information, and other important details the healthcare provider will need to understand the patient's situation.
  3. We ask the patient to review and sign any relevant consent forms.
  4. We verify the accuracy and completion of patient information like insurance coverage and demographic information.
  5. We answer any questions the patient may have about their health condition or appointment.
Online Scheduling
We offer the option of scheduling appointments online for convenience and to give our patients over the intake process.
E-Forms
With online intake forms, our patients can instantly upload information and access their electronic health record. This reduces errors and saves time.
Digital Communication
We can implement text and email communication between our patients and their providers as well as send alerts via email, phone, or text.
Patient Access Portal
Our patients can use a portal to access their information, make payments, schedule appointments, and communicate with the office.

The Counseling Intake Process

Intake
  • Development of the therapeutic relationship.

  • Patient and therapist learn about each other.
Exploration

  • Why treatment now?
  • Understanding past and current challenges.
  • Establishing goals and setting expectations
Interventon

  • Choosing the appropriate counseling techniques
  • Applying skills that encourage growth.
Empowering

  • Finding your own solutions
  • Achieving self-efficacy and developing confidence.
Rock
Maintenance

  • Developing and testing durability.

The Psychiatry Intake Process

Registration
Gathering of relevant information regarding your history and complete the intake packet prior to seeing the provider.
Vital Signs
Measurement of your blood pressure, heart rate, respiration rate, temperature, oxygen level and other indicators of your body’s vital functions.
Assessment
Systematic collection and analysis of health-related information to identify and support beneficial health behaviors and shifts from potentially harmful health behaviors.
Determination
The psychiatrist decides on a course of action, communicating the plan to be followed, and helping the patient take measures to maintain or manage their health.
Prescription
Psychiatric counseling is recommended in addition to a psychotropic medications regime to treat mental illnesses.

The Family Medicine Intake Process

Check In
The new patient signs in with our front desk staff and begin the intake process. Consent forms, tests, and questionnaires re filled out and returned to the intake coordinator.
Testing
Vital signs are obtained. Vaccination status is checked or updated. Lab tests including complete blood count, chemistry panel, and urinalysis are ordered.
Examination
Information about you and your health is obtained by watching and talking to you. This includes your memory, mental quickness, skin appearance, heart, ability to stand, etc.
Treatment
In addition to diagnosis and treating acute and chronic conditions, the family medicine provider may offer routine health screening, preventative care and counseling on lifestyle changes.
Results
Communication with laboratories and review of electronic health records helps manage tests results and facilitates patient notification. Follow-up for abnormal results happens next.
How do I know
What are the signs

Many patients come to us because they are experiencing symptoms of depression, anxiety, trauma, and attention deficit disorders. Others search for treatment when being challenged with psychoses, substance abuse, family discord, or domestic violence. Regardless of what you are experiencing, understand that it is our upmost duty to help you throughout the entire process.

Early warning signs that indicate you may need to seek help:
  • Feeling sad, negative, depressed
  • Having low self-esteem
  • Experiencing unexplained aches and pains
  • Having zero to no energy
  • Experiencing loss in memory, loss of interest in activities
  • Suffering from anxiety or panic attacks
  • Thinking of harming yourself for others
  • Experiencing uncontrollable stress, fears and obsessions
  • Problems with drug, alcohol addictions, or eating disorders
  • Facing conflict with family members or significant others
Ask yourself these questions:
  • Why do I need to begin therapy sessions?
  • Why now?
  • Am I ready to commit now?
  • Do I have any goals for therapy?
  • What will be different in my life when I reach my goals?
  • How important is it that I achieve these goals?
  • Am I ready for change?
  • What am I willing to let go of to allow myself to move forward in my life?
Depressed guy
Depressed guy
SIGNS YOU SHOULD NOT IGNORE
Health warning signs

Human health is multi-faceted and encompasses a physical, mental, emotional, and social components. The American Heart Association warns that chest pain or discomfort in one or both arms can be a warning sign of a heart issue and requires immediate medical attention. Another warning sign is mental illness, crushing pain in the chest, abdominal pain, sudden weight loss or gain, changes in appetite, fatigue or weakness, shortness of breath, nausea or vomiting, difficulty swallowing, ankle or leg swelling, skin discoloration, unexplained rash, or growth on skin.

Early warning signs that indicate you may need to seek help:
  • Common cold or flu
  • Diarrheas
  • Headache
  • Digestive issues
  • Back pain
  • Head injury
  • Menstrual problems
  • Dental health issues
  • Dizziness or fainting sensation
  • Shotness of breath
  • Irregular heartbeats
  • Unexplained chnages in your weight loss
  • Tiredness that does not go away
  • Servere sweating, especially cold sweats
  • Rash along with a fever (100.4C or higher)
Certain medications can cause medical symptoms similar to those that present in a serious illness. Asking your doctor about the potential side-effects your medications can have may help you understand if the symptoms you are presenting are related to your medication or not. Pay attention to what your body is telling you as an early diagnosis can help deal with the illness more effectively.
“Health is a state of complete harmony of the body, mind and spirit. When one is free from physical disabilities and mental distractions, the gates of the soul open.” – B.K.S. Iyengar
What to Expect
Admission Criteria

As an outpatient mental health and substance abuse treatment facility, we use evidence-based clinical standards of care to determine clinical necessity and appropriateness. This means that our licensed therapists will use their clinical judgment to evaluate, diagnose, and treat your mental health condition in accordance with generally accepted standards of the counseling practice.

  • Voluntary Admission
  • Mental Health:
    • Previously completed an inpatient level of care and needs to continue receiving services as an outpatient.
    • Existing psychiatric symptoms are clinically significant or profound that crate impairment in day-to-day social, vocational, and/or educational functioning.
    • Requires intensive treatment, but not 24-hour observation and inpatient care.
  • Substance Abuse
    • Struggling with substance abuse and addiction.
    • Early intervention - willingness to receive education and resources to lower the risk of developing a substance abuse disorder.
    • Recently completed intensive outpatient or partial hospitalization treatment, and is transitioning to aftercare, or relapse prevention treatment.
    • Requires participation in weekly recovery or motivational enhancement therapy (less than 9 hours per week for adults; less than 6 hours for adolescents).
  • Psychiatry
    • Debilitating mental health symptoms that are interfering with daily life may require psychiatric care.
    • Excessive emotions that feel uncontrollable may demand medications treatment.
    • Do not be afraid to seek help if you are experiencing any of the following:
      • Inability to control emotions
      • Changes in sleeping patterns
      • Substance use
      • Changes in performance at school, work, or home
      • Withdrawal from social interactions
      • Unexplained physical illness
      • Excessive sadness, worry, or nervousness.
      • Frequent nightmares or temper tantrums
      • Management of current psychotropic medication regime
  • Family Medicine
    • Family practice providers often involve long-term treatment of many medical conditions normally treatment by specialists. Treatment is most often provided in an outpatient setting where the PCP provider assist the patient answers health questions and concerns to most medication issues or refers to an specialist during specific circumstances. Primary care is most often provided in an outpatient setting where preventive care is offered. PCP can also teach healthy lifestyle choices, identify and treat common medical conditions, assess the urgency of medical problems and make referrals to medical specialists when necessary.
    • If a health care problem arises and you need non-emergency care for any of the following issues, a PCP may save you time and money.
      • Physical Exams: Routine preventive care exams, as well
      • Immunizations
      • Women’s Health: Gynecologic exams, pap smears, breast exams, family planning, women care.
      • Men’s Health: Sexual education and treatment, erectile dysfunction
      • Medication Therapy Management
      • Smoking Cessation Counseling
      • Annual Medicare Wellness
      • Weight-Control Counseling
      • Chronic Condition Management: Arthritis, asthma, diabetes, high blood pressure, high cholesterol.
      • Minor surgery
      • Inflammation and/or swelling of tissues
    • When choosing a PCP, please consider whether the provider focuses on disease treatment, or wellness and prevention.
YOU MUST KNOW
Intake Process

1
Prior to your first session, you will be asked to complete a client intake packet. This process is crucial in forming a therapeutic relationship with your therapist and gathering information about yourself. Please do not hesitate to discuss any questions you may have regarding this form with your therapist during your first visit.
2
The first session generally involves completing a comprehensive clinical assessment (CCA) and answering questions about different areas of your life, including the reason(s) why you came to therapy, your social, medical, mental health, and substance use history, your education and employment, and several others.
3
Next, your therapist will begin working with you on developing an appropriate and detailed plan with treatment goals, measurable objectives, and a timeline for your treatment progress. This plan will allow your therapist to track your progress and guide you toward reaching your goals.
MENTAL WELLBEING
Populations We Assist

Adolescents
Aged between 12 and 18 years
Men/Women/Seniors
Mental or substance use disorders
Happy family
Couples and Families
Experiencing interpersonal conflict
Groups
Psychoeducation or therapy